Refund policy
REFUND & RETURN POLICY
Last Updated: May 2026
At Urban Ridge, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
RETURNS
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase is required.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Items showing signs of use, wear, or damage caused by the customer.
• Final sale or clearance items.
• Gift cards.
RETURN PROCESS
To initiate a return, please contact us at:
Our customer support team will provide detailed instructions on how to return your item.
Important:
• Customers are responsible for return shipping costs unless otherwise required by applicable law.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
REFUNDS
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
• Your refund will be issued to the original payment method used for the purchase.
• Please allow 5–10 business days for the refund to appear, depending on your financial institution.
PARTIAL REFUNDS
Partial refunds may be granted in the following situations:
• Items returned in a condition different from their original condition.
• Returns requested after the 30-day return period.
• Items missing parts not due to our error.
EXCHANGES
We only replace items if they are defective, damaged, or if the wrong item was received.
LATE OR MISSING REFUNDS
If you have not received your refund:
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Check your bank account again.
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Contact your credit card provider, as it may take some time before your refund is officially posted.
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Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us at:
CONTACT US
If you have any questions regarding this Refund & Return Policy, please contact us:
Email: support@geturbanridge.com
Website: www.geturbanridge.com