Shipping policy
SHIPPING POLICY
Last Updated: May 2026
At Urban Ridge, we are committed to delivering your order as quickly, safely, and efficiently as possible.
ORDER PROCESSING TIME
All orders are processed within 1–5 business days.
Orders are not shipped or delivered on weekends or public holidays.
During periods of high demand, order processing times may be extended. If there is a significant delay in processing your order, we will notify you via email.
SHIPPING TIMES
Estimated delivery times:
United States: 6–25 Business Days
Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier performance, customs procedures, weather conditions, and other factors beyond our control.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
From time to time, Urban Ridge may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.
TRACKING INFORMATION
Once your order has been shipped:
• You will receive a shipping confirmation email containing your tracking number.
• Tracking information is typically available within 24–72 hours after shipment.
• Tracking updates may take several days to appear depending on the shipping carrier.
DELAYS
Urban Ridge is not responsible for shipping delays caused by:
• Shipping carriers.
• Customs inspections and clearance procedures.
• Severe weather conditions.
• Natural disasters.
• Supply chain disruptions.
• Incorrect shipping information provided by the customer.
• Other circumstances beyond our reasonable control.
LOST OR STOLEN PACKAGES
Urban Ridge is not responsible for lost or stolen packages that have been confirmed as delivered by the shipping carrier to the address provided during checkout.
We recommend ensuring that your delivery location is secure and that all shipping information is entered accurately before placing your order.
INCORRECT SHIPPING ADDRESS
If you believe you entered an incorrect shipping address, please contact us immediately at:
While we will make every reasonable effort to assist, we cannot guarantee address changes once an order has entered processing or has been shipped.
ORDER ISSUES
If your order arrives damaged, incomplete, or if you experience any delivery-related issues, please contact our support team as soon as possible.
CONTACT US
If you have any questions regarding shipping or your order status, please contact us:
Email: support@geturbanridge.com
Website: www.geturbanridge.com